Privacy Policy

Last updated: July 28, 2026

This Privacy Policy describes how Holding SMG LLC, operating as BaselineRCM ("we," "us") collects, uses, and protects information when you visit this website or submit our contact form.

Information we collect

When you request a free baseline audit through our form, we collect the information you provide:

Your name
Your practice name
Your approximate monthly claims volume
Your phone number
Optionally, information you share about your billing challenges

We also collect standard technical information automatically (such as browser type, device, pages visited, and approximate location) through cookies and similar technologies, including analytics and advertising measurement tools described below.

A note on patient data: this website does not collect, store, or process protected health information (PHI). Any patient data involved in our billing services is handled separately, under a signed Business Associate Agreement (BAA), in accordance with HIPAA.

How we use your information

To contact you about your baseline audit request — by phone, at the number you provided
To prepare and deliver your audit and any proposal you request
To improve our website and marketing (in aggregate, non-identifying form)
To comply with legal obligations

We do not sell your personal information. We do not share it with third parties for their own marketing purposes.

Cookies, analytics & advertising

We use cookies and similar technologies to measure how visitors use this site and to measure the effectiveness of our advertising, including Google Ads conversion tracking and Google Analytics. These tools may set cookies on your device. You can control cookies through your browser settings, and opt out of personalized advertising via Google Ads Settings.

How we protect your information

We use administrative, technical, and organizational safeguards appropriate to the nature of the data, including encrypted transmission (HTTPS) and restricted access to submitted information.

Data retention

We retain contact form submissions for as long as necessary to respond to your request and maintain our business records, after which they are deleted or anonymized.

Your rights

Depending on your state of residence (including under the California Consumer Privacy Act), you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain processing. To exercise these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

Children

This website is intended for business use by healthcare practices and is not directed at individuals under 18. We do not knowingly collect information from minors.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent version.

Contact us

Holding SMG LLC (BaselineRCM)
350 Lincoln Rd, 2nd Floor, Suite 414
Miami Beach, FL 33139
Email: [EMAIL]
Phone: [PHONE]